Legal

Privacy Policy

This policy explains how Venue ID Manager collects, uses, stores, and destroys information when venues, security companies, guards, and patrons use the website and mobile app.

Information We Collect

  • Account data:Venue, company, and staff registration details such as names, usernames, email addresses, venue numbers, and roles.
  • Operational data:Session activity, audit events, incident reports, company linking records, and venue settings needed to operate the service.
  • Scan data:ID details, confidence results, document images, and presenter photos submitted for patron verification and compliance workflows.
  • Technical data:IP address, browser details, app telemetry, and device metadata required for security, troubleshooting, and fraud prevention.

How We Use Information

  • Service delivery:Authenticate staff, run scan reviews, display dashboards, and maintain shared records for authorised venue teams.
  • Security and compliance:Track sign-ins, investigate incidents, enforce bans, and maintain audit trails linked to venue operations.
  • Support and improvements:Respond to support requests, review failures, and improve the reliability and safety of the website and app.
  • Legal obligations:Meet lawful requests, enforce our terms, and support venue compliance obligations where permitted by law.

Storage and Retention

  • Restricted access:Information is intended to be accessible only to authorised personnel for the relevant venue, company, or platform scope.
  • Server-side handling:Submitted records and images may be stored on secure servers to support verification, audit, incident, and ban workflows.
  • Automated deletion:Patron data and related media are subject to purge and destruction processes according to the configured retention rules.
  • Limited retention:We aim to keep personal information only for as long as needed to provide the service, comply with law, and protect legitimate business interests.

Your Responsibilities and Rights

  • Lawful use:Customers must only collect, upload, and review patron information when they have a lawful basis and venue authority to do so.
  • Accuracy:Account holders are responsible for keeping venue details, user permissions, and incident records accurate and up to date.
  • Requests:Questions about privacy, retention, or data handling can be submitted through the support or contact channels published on this website.
  • Policy updates:We may update this policy from time to time, and continued use of the service after an update means the revised policy applies.